Contact
One address for everything:
support@traak.app. We answer within one business day, and usually sooner.
If a package is the reason you're writing, include its tracking number. Don't forward the order email again — that adds it, it doesn't report it.
Common questions
How does forwarding work, and why doesn't the app read my inbox?
Every account gets a private address like julia-k7f2x@in.traak.app. Forward an order or shipping email to it and the package appears, already named, already tracking. We read the emails you send us and nothing else — connecting to your mailbox would mean seeing everything in it, so we don't ask for that access and can't have it.
My package hasn't moved in days.
Long international routes go quiet on purpose: a container crossing an ocean or a parcel sitting in customs produces no scan for days. traak keeps checking and shows the last real update rather than inventing progress. If a package stays silent past its expected window, the app says so plainly — and if you'd rather have a person look at it, send us the tracking number.
Which carriers are covered?
The global ones you'd expect — UPS, DHL, FedEx, USPS, La Poste, Royal Mail — plus the regional and last-mile carriers that finish the job, over a thousand in total. A package that changes hands three times stays one package in traak, not three.
What's the free limit, and what does Pro change?
Free tracks three packages at a time — deliver one and a slot opens. Pro removes the limit and keeps your full history. Nothing is ever deleted because you stopped paying: your packages wait for you.
Subscriptions
traak Pro is billed by Apple, so managing it happens in iOS, not in the app. We can't cancel or refund a subscription on your behalf.
Manage or cancel — Settings app → tap your name → Subscriptions → traak. Cancelling stops the renewal; Pro runs to the end of the period you paid for.
Restore a purchase — new phone, or signed back in? Open traak, tap your avatar, then Restore purchases.
Account and data
Delete your account from Settings → Delete account. Everything goes with it — account, forwarding address, packages, history — within 30 days, and nobody asks you why. The usage counts described below aren't tied to your account, so they can't leave with it — they expire on their own within 60 days.
While your account is open we keep four things: your sign-in email, the shipment details parsed from the emails you forward, the tracking events carriers publish, and five usage events (app opened, notification opened, link shared, push permission granted, push permission denied) tagged with a random identifier that belongs to this installation of traak, never to your account or your name, and deleted after 60 days. Forwarded emails themselves are discarded once parsed. We never scan your mailbox, never sell data, never show ads, and there is no analytics SDK in traak. The full detail is in the
privacy policy, and the rules of use are in the
terms.